# My client didn’t get the gallery email

Gallery delivery emails are sent from **[notify@shootcal.com](mailto:notify@shootcal.com)** with your studio name as the sender, and replies go straight to your own email address. Occasionally a client’s mail provider (most often Outlook and Hotmail) files the first email from a new sender into the junk folder. Here’s how to fix it and how to avoid it.

## First: have your client check junk or spam

- Ask them to search their mailbox (including **Junk** or **Spam**) for your studio name or *[notify@shootcal.com](mailto:notify@shootcal.com)*.
 
- If it’s in junk, have them open it and choose **Not junk** (Outlook/Hotmail) or **Report not spam** (Gmail). This teaches their mailbox to trust future gallery emails.
 
- For extra certainty, they can add *[notify@shootcal.com](mailto:notify@shootcal.com)* to their contacts or safe-senders list, which can help future deliveries reach the inbox.

## Bounced email? We tell you when it bounces

When a gallery email cannot be delivered at all (the address is mistyped, the mailbox is full or closed), the client's mail provider bounces it back to ShootCal, and ShootCal emails **you** (the studio's email address) with the reason and a link back to the gallery. Fix the address and send again; the client never sees the bounce notice, and the bounce warning stays on the gallery's Send & Share page until your next send. The absence of a bounce notice does not prove inbox delivery. Check the recorded delivery status and have the client check spam or junk.

## You can always share the link directly

The email is a convenience. The gallery link itself is what matters. On **Send & Share**, use **Copy** next to the gallery link and text or message it to your client along with the download PIN if one is set. Nothing about their access depends on the email.

## Tips that keep delivery emails out of spam

- **Use a real client email address** typed carefully. A typo’d address that bounces hurts future deliverability.
 
- **Personalize the message.** A short personal note alongside the gallery link reads better to spam filters (and to clients) than a bare link.
 
- **Send a test to yourself first** with *Send myself a test*, and you’ll see exactly what the client receives.
 
- **Tell clients to expect it.** A quick “your gallery email is coming from my studio via ShootCal” heads off surprises with strict mail providers.

Behind the scenes, ShootCal signs every delivery email with the industry-standard authentication (SPF, DKIM, and DMARC) that mail providers check. If a client still can’t find an email after the steps above, contact us and we’ll look into the specific delivery.